Returns and Exchanges
We will accept returns only under the following conditions:
- Product must be brand new and unused.
- If there are any manufacturer’s errors or craftsmanship issues.
- You will have 30 days window to make your request for review.
- Must obtain a Return Authorization Number before returning.
We will “NOT” accept any returns under the following conditions:
- Product that is custom designed or that was made to order.
- For liability reasons, we do not accept any used climbing gears.
Prior to making a returns, please make sure to have its original packaging and attach a Return Authorization Number before shipping it back. Any returns without Return Authorization Number will not be processed.
Please contact us at: 909-393-9450 if you have any other questions.
Thank you for your understanding!